1. Introduction

The Wills Clinic is part of Your Legal GP Limited and is owned by LYVE Group Limited.
Your Legal GP Limited is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and protect your personal information, and outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller
For the purposes of data protection law, the data controller is:

Your Legal GP Limited
C/O Cox Costello & Horne, 7 St. Johns Road, Harrow, England, HA1 2EY
Email: info@lyvegroup.com Telephone: 07766440423

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us using the details above.

2. Personal Information We Collect
We may collect and process the following categories of personal information:

Information You Provide

• Full name
• Postal address
• Email address
• Telephone number
• Date of birth (where required)
• Information relating to your legal or estate planning requirements
• Information contained in correspondence between you and us
• Payment information

Payment Information

Where payments are made by card, card details are processed securely by our payment service providers. We do not retain full payment card details unless required for legitimate business purposes and in accordance with applicable legal and security requirements.

Website Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookie and analytics information

3. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries and requests
• Provide will-writing services
• Provide estate planning services
• Prepare and administer documentation requested by you
• Manage client relationships
• Process payments
• Communicate regarding services you have requested
• Comply with legal and regulatory obligations
• Improve our website, systems and services

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services requested by you or to take steps before entering into a contract.

Legal Obligation

Where processing is necessary for compliance with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

• Administration of our business
• Website security
• Preventing fraud
• Improving our services
• Responding to customer enquiries

Consent

Where you have provided consent for specific processing activities, such as certain marketing communications. You may withdraw consent at any time.

5. Special Category Information

As part of providing will-writing, estate planning and related services, we may receive personal information relating to family circumstances, beneficiaries, attorneys, executors and other individuals connected with your instructions. Where this occurs, we will process such information only where a lawful condition applies and appropriate safeguards are in place.

6. Sharing Your Personal Information

We may share your personal information with:

• Professional advisers
• Solicitors and other professional advisers where instructed by you or where
  necessary to deliver services you have requested.
• Probate and estate administration providers
• Financial institutions and payment processors
• IT service providers
• Website hosting providersc
• Website hosting providers
• Courts, law enforcement agencies or government bodies where required by law

We will only share personal information where there is a lawful basis for doing so. If we engage third-party service providers, they will only process information on our instructions and will be subject to appropriate confidentiality and data protection obligations.

7. International Transfers

We primarily store and process personal information within the United Kingdom.
Where personal information is transferred outside the UK, we will ensure appropriate
safeguards are in place in accordance with UK data protection law, including the use of approved contractual safeguards where required.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance user experience.

Cookies may include:

• Essential cookies required for website operation
• Performance and analytics cookies
• Functional cookies

Where legally required, we will seek your consent before placing non-essential cookies on your device.

You can manage cookie settings through your browser settings. However, disabling cookies may affect website functionality.

Further details can be found in our Cookie Policy.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Destruction
• Alteration
• Disclosure

Although we take reasonable steps to safeguard personal information, no method of transmission over the internet can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
As a general rule:

• Enquiry records may be retained for up to six years.
• Client records may be retained for up to six years following completion of services.
• Certain documents may be retained longer where required by law, regulatory
  obligations or for the establishment, exercise or defence of legal claims.

When personal information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK data protection law you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to processing
• Request transfer of your information to another provider
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

Email: info@lyvegroup.com

We may ask for proof of identity before responding to a request.

We will respond within the timescales required by applicable data protection law

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

13. Children’s Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children without appropriate legal authority or consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or services.

Any updates will be published on this page and the revised version will take effect from the date shown at the top of this policy.